Terms and Conditions

These Terms and Conditions apply to all purchases made through the website of Oliver & Olivia Carter. By accessing our website or placing an order, you agree to be bound by the terms outlined below.

1. Applicability

These Terms and Conditions apply to all offers, orders, and agreements made via our website. By placing an order, you confirm that you have read, understood, and agreed to these terms.

2. Product Information

We make every effort to display our products as accurately and clearly as possible. However, minor variations, typographical errors, or inaccuracies may occur. Product images are for illustrative purposes only and may differ slightly from the actual product.

3. Ordering & Payment

  • Orders are processed only after full payment has been successfully received.

  • Available payment methods may vary depending on your location and are displayed during checkout.

  • Customers are responsible for ensuring that the selected payment method is valid and authorized.

All payments are processed securely through trusted third-party payment providers.

4. Processing & Delivery

  • Order processing time: 1–3 business days

  • Estimated shipping time: 3–7 business days (depending on destination)

  • Orders are shipped directly from our supplier, which may be located outside your country of residence (e.g. China).

Please note that delivery times are estimates and may vary due to customs procedures, carrier delays, or other external factors beyond our control.

5. Returns & Cancellations

Returns and refunds are handled in accordance with our Return Policy. Please refer to our dedicated Return Policy page for full details regarding eligibility, conditions, and procedures.

Orders that have already been processed or shipped cannot be canceled.

6. Liability

  • We are not responsible for loss, damage, or delays once tracking confirms that an order has been delivered to the address provided by the customer.

  • Customers are responsible for providing a complete and accurate shipping address.

  • Address changes must be requested within 24 hours of placing an order.

7. Intellectual Property

All content on this website, including but not limited to text, images, logos, designs, and graphics, is the property of Oliver & Olivia Carter and may not be copied, reproduced, or used without prior written consent.

8. Complaints Procedure

If you have a complaint or concern, please contact us in writing via email:

Email: averomilano.it@gmail.com

We aim to respond to all inquiries within 5 business days.

9. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws applicable within the European Union. Any disputes shall be handled by the competent court.

Contact Information

Company Name: Oliver & Olivia Carter
Email: averomilano.it@gmail.com